Buying guide

Shopping information

How to buy | Shipping | Exchanges & returns | Customer care | Our products | Our company

How to buy at Instinto

Shopping at Instinto is easy, fast and secure. Follow these steps and enjoy your new clothes in just a few days.

1. Choose your items
   Explore our collections and select your preferred size and colour.
   Click “Add to cart” to view your selection, total price (including VAT) and shipping costs.
   If you choose in-store pickup, no shipping costs will apply.
   You can modify or remove items from your cart at any time before checkout.
2. Register or log in
   Enter your shipping and billing details at checkout.
   You can save or update your addresses anytime — ideal if you’re sending a gift or receiving your order at work.
3. Choose your delivery method
   Receive your order at home by courier or pick it up at one of our Barcelona stores (no shipping cost).
   Once your order is ready, you’ll receive a confirmation email and, once shipped, a tracking number to follow your parcel anytime.
4. Select your payment method
   We accept Visa, Mastercard, Bizum and PayPal.
   Payments are processed through Banc Sabadell’s secure gateway, meeting the highest security standards.
   We never have access to your banking details.
5. Order confirmation
   You’ll receive a confirmation email once your payment is complete.
   We prepare all orders within 48 business hours and notify you as soon as it’s on its way.

Shipping

• Mainland Spain: €5 — Free shipping on orders over €50.
• Baleares and other countries: see rates during checkout.
• In-store pickup: free of charge. We’ll let you know when your order is ready.

Orders are usually delivered within 2–5 business days.
If an item is unavailable, we’ll contact you immediately to offer an exchange or refund.

If you’re not home, the courier will contact you to arrange a new delivery.
We do not deliver to PO boxes.

Exchanges and returns

So you can get your Three Kings gifts ready without stress, items can be exchanged until January 15th.

How to proceed:

• Fill in the contact form indicating your order number and which item you wish to return or exchange.
• You can bring it to our store or send it to:
  c/ Astúries, 7 – 08012 Barcelona.
• Once received and checked, we’ll refund your payment via the same method used for purchase.

Conditions:

• The item must not have been worn or washed.
• It must include the original tag.
• Shipping costs are borne by the customer, unless the item is defective.
• We do not accept parcels sent postage due.
• Jewellery, socks, tights and swimwear cannot be returned.

Exchanges for size or model

If the size is not right, let us know which one you need.
You can exchange it in-store or by courier.
If the item is unavailable, we’ll refund the corresponding amount.

To exchange one model for another, follow the return procedure and place a new order.

Defective items

We carefully inspect every piece before shipping, but if you receive a defective item, please contact us.
We’ll send a courier to collect it and ship a replacement free of charge.
You can also exchange it in-store once confirmed with us.

Customer care

If you have any questions about sizes, fabrics or the purchasing process, please write to us via the contact form.
We’ll be happy to help you find the perfect garment.

Our products

At Instinto, we take care of every garment with love.
Some pieces are hand-printed or crafted, so slight variations may occur — these make each piece unique and special.

We strive to ensure that the photos reflect the colours and details as accurately as possible, although slight variations may occur depending on your screen settings.

Our company

INSTINTO, S.L.
Carrer Torrent de les Flors, 48
08024 Barcelona
B-60027364